Please find below a list of our most frequently asked questions.
1. Are you affected by COVID-19? Do you still ship orders?
Inspiration Her is running as usual. We are doing our best to make and ship your orders as soon as possible, but please note that due to COVID-19 there are some delivery delays.
If you would like to know the approximate current shipping times to your country, please send us an email at firstname.lastname@example.org or get in touch via our contact form (HERE) and we will do our best to help.
2. How long until you ship my order?
All of our pieces are made to order so please allow up to 3 business days to make and ship your order. At the moment we ship all orders on Mondays and Thursdays.
3. Can I cancel my order?
If you want to cancel your order please send us an email ASAP. We always do our best to make the pieces and ship them as soon as we can, so we have to receive the cancellation request before the order is shipped.
4. Can I return my order?
Yes, we do accept returns. Please send us an email within 14 days of the delivery date to request a return. Read our full return policies HERE.
5. What if the item I want is out of stock?
Some of the pieces are out of stock for a short period of time due to the shortage of materials. Please send us an email at email@example.com or get in touch via our contact form (HERE) to find out when they become available. Sadly, some pieces are out of stock for good... But don't hesitate to send us a message anyway, we might be able to help!
6. What if the item I receive is damaged?
If you receive an item believed to be faulty, please send photos to
firstname.lastname@example.org as soon as possible! We make and pack all orders ourselves and we try to make sure each one of them is perfect, but a mistake can happen and we will be happy to fix it!
7. How can I contact you?
Please, get in touch via our contact form (HERE), or send us an email at: email@example.com.
Should you have additional questions or concerns, please reach out to us. We'll be happy to talk to you!